This End User License Agreement ("Agreement") is a legal agreement between you and Ticket Recon ("Ticket Recon," "we," "us," or "our") covering your access to and use of the Ticket Recon software, web application, and related services (collectively, the "Service"). By creating an account, accessing the Service, or using any part of the Service, you agree to this Agreement.
1. License Grant
Subject to this Agreement, Ticket Recon grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during the term of your subscription or authorized access period.
2. Accounts and Access
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for activity that occurs under your account.
- You must provide accurate account information and keep it reasonably current.
- You must promptly notify Ticket Recon at support@ticketrecon.com if you become aware of any unauthorized use of your account.
- Access may be limited, suspended, or removed if your account violates this Agreement or applicable law.
3. Subscription, Fees, and Payment
Access to the Service may require a paid subscription. Subscription plans, pricing, billing frequency, and available features are described on the Ticket Recon website or in an applicable order form. Unless otherwise stated:
- Fees are billed in advance on a recurring basis (monthly or annually, depending on the plan selected).
- Subscriptions renew automatically at the end of each billing period unless canceled before the renewal date.
- Fees are non-refundable except as required by applicable law or as expressly stated in writing by Ticket Recon.
- Ticket Recon may change pricing upon at least 30 days' notice before the start of your next billing cycle. Continued use after a price change constitutes acceptance of the new pricing.
- If payment fails, Ticket Recon may suspend access to the Service after a reasonable grace period.
4. Acceptable Use and Restrictions
- You may not reverse engineer, decompile, or attempt to extract source code from the Service except where law permits it.
- You may not use the Service to violate law, infringe rights, or interfere with the security or availability of the Service.
- You may not copy, resell, sublicense, or distribute the Service except with Ticket Recon's written permission.
- You may not bypass authentication, rate limits, access controls, or security protections.
- You may not use automated means (bots, scrapers, etc.) to access the Service except through APIs we explicitly provide for that purpose.
5. Intellectual Property
Ticket Recon and its licensors own all rights, title, and interest in the Service, including all software, documentation, designs, trademarks, and other intellectual property. This Agreement does not grant you any ownership interest in the Service. You retain all rights to your Customer Data (defined below).
6. Customer Data
You retain ownership of and responsibility for the files, records, mappings, notes, settings, and other data you upload, connect, store, generate, or export through the Service ("Customer Data"). You represent that you have the rights and permissions needed to use Customer Data with the Service. You grant Ticket Recon a limited right to use Customer Data solely as necessary to provide and operate the Service on your behalf.
7. Third-Party Services
The Service may connect with or rely on third-party services, including Firebase and Google Cloud services for authentication, storage, and infrastructure, Intuit QuickBooks for accounting workflows, and optional Slack or Discord webhooks when configured by you. Your use of those third-party services may also be governed by their separate terms and privacy policies. Ticket Recon is not responsible for the practices or availability of third-party services.
8. Updates, Availability, and Support
Ticket Recon may update, improve, modify, or discontinue features at any time. We do not guarantee uninterrupted availability of the Service. Support, if offered, is provided according to our then-current support practices.
9. Privacy
Use of the Service is also subject to the Ticket Recon Privacy Policy. The Privacy Policy describes how account information, workflow data, connected-service data, and security-related information may be handled in connection with the Service.
10. Suspension and Termination
This Agreement remains in effect until terminated. Ticket Recon may suspend or terminate access if you violate this Agreement, create security risk, or misuse the Service. You may stop using the Service at any time and may cancel your subscription through your account settings or by contacting support.
Upon termination, your right to access the Service ceases. You may request an export of your Customer Data within 30 days following termination. After that period, Ticket Recon may delete your Customer Data in accordance with its Data Management Policy. Sections that by their nature should survive termination (including Sections 5, 6, 11, 12, 13, 15, and 16) will survive.
11. Disclaimer of Warranties
To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Ticket Recon does not warrant that the Service will be error-free, uninterrupted, or free of harmful components.
12. Limitation of Liability
To the maximum extent permitted by law, Ticket Recon will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, business opportunities, or goodwill arising out of or relating to the Service, even if advised of the possibility of such damages.
To the maximum extent permitted by law, Ticket Recon's total aggregate liability for all claims arising out of or relating to this Agreement or the Service will not exceed the total fees you paid to Ticket Recon during the twelve (12) months preceding the event giving rise to the claim.
13. Indemnification
You agree to indemnify, defend, and hold harmless Ticket Recon and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service in violation of this Agreement; (b) your Customer Data; or (c) your violation of applicable law or the rights of any third party.
14. Governing Law and Dispute Resolution
This Agreement is governed by the laws of the State of [STATE], without regard to its conflict of laws provisions. Any disputes arising out of or relating to this Agreement or the Service will be resolved exclusively in the state or federal courts located in [COUNTY], [STATE], and you consent to the personal jurisdiction of those courts.
15. General Provisions
- Entire Agreement. This Agreement, together with the Privacy Policy and any applicable order forms, constitutes the entire agreement between you and Ticket Recon regarding the Service and supersedes all prior agreements or understandings.
- Severability. If any provision of this Agreement is held to be unenforceable, the remaining provisions will remain in full force and effect.
- Waiver. Failure to enforce any provision of this Agreement does not constitute a waiver of that provision or any other provision.
- Assignment. You may not assign this Agreement without Ticket Recon's prior written consent. Ticket Recon may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.
- Force Majeure. Ticket Recon will not be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, internet disruptions, or third-party service outages.
16. Changes to This Agreement
We may update this Agreement from time to time. When we make material changes, we will notify you by email or by posting a prominent notice through the Service at least 30 days before the changes take effect. Your continued use of the Service after an update becomes effective means you accept the revised Agreement.
17. Contact
Questions about this Agreement may be sent to support@ticketrecon.com.