Ticket Recon

Beta

Product Notice

Ticket Recon is currently in beta. We’re actively improving the platform and welcome feedback, bug reports, and workflow suggestions. If you notice anything unclear, unexpected, or incomplete, please let us know at support@ticketrecon.com.

Updates

Ticket Recon Changelog

Latest version --

Recent Ticket Recon product updates will appear here.

Season Seats

Sign in to manage season seats.

Monthly Spend

$0.00

Season Value

$0.00

Next Invoice

-

Next Expiration

-

Seat allocations

Track each block of seats for the same team or venue.

Team / Venue

Label Account # Section Row Seat numbers Seats Start date

Monthly due Total due Per-seat (auto)

Payment method PO numbers

Contact email Address

Allocation notes

Account #	Section	Row	Seat #	Seats	Payment	Email	Address	PO #	Notes
No allocations yet.

Season Seats

Team / Venue	Monthly Due	Seats	Total Value	Actions
Sign in to view season seats.

Payments

Team / Venue	Account #	Monthly	Total	Paid	Balance	Last Payment	Next Invoice	Actions
Sign in to view season seats.

Canceled Events / POs

Sign in to manage canceled events.

Sign in to view insights.

--

Refund insights unavailable.

Yes: - • No: - • Total -

Vendors

Vendor	Count	Total
Sign in to view insights.

Events

Event	Count	Total
Sign in to view insights.

Cards

Card	Count	Total
Sign in to view insights.

Drag & drop a CSV/XLSX with canceled events, or browse for a file.

Expected headers: Purchase Date, Event, Vendor, Amount, CC, Refund Received, PO #.

Purchase Date	Event	Vendor	Amount	CC	Refund Received	PO #	Actions
Sign in to view canceled events.

Credit Card Tracker

Sign in to manage credit cards.

Statement Balance

$0.00

Current Balance

$0.00

Available Credit

$0.00

Next Due

-

Discord card snapshot

Save a Discord webhook and send the current card balances, due dates, and recon status when you need an update.

Discord webhook URL

Card name Owner / Dept Statement balance Current balance Credit limit Payment terms Closing date Due date Next statement Last payment date

Payment notes / autopay Reward / perks notes Misc notes

Card	Statement	Current	Due Date	Last Payment	Next Statement	Recon	Credit Limit	Available	Notes	Actions
Totals	$0.00	$0.00					$0.00	$0.00

Settings

Adjust diagnostics, hue, and row tint presets without opening the full panel.

Hue

Row tint %

Table

Header

Dashboard

Status line

Inputs

Input text

Text

Pill text

Pill BG

Card

Security

Manage email, password, and two-factor settings in one place.

Sign in required

Current email --

Pending verification None

Change Email

A verification link will be sent to the new address.

Current email status

--

Sign in to check email verification.

Your current email receives a protection notice for this change request.

Change Password

Password updates require re-auth and then sign out this session.

Two-Factor Authentication

Use an authenticator app (TOTP) for stronger account protection.

Policy Loading...

Requirement Optional

Enrolled factors 0

Current factor

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System Status Legend

How the top status line reports connection, sync, and outage states.

Healthy

Everything connected and running. No action needed.
Disconnected

QuickBooks auth missing or expired. Reconnect to QuickBooks.
QB Token

Access token age. Expiring soon means reconnect or refresh the QuickBooks link.
Downloads Unavailable

Saved runs failed to load. Try refresh or check connectivity.
Offline

No network detected. Data may be cached until back online.
Outage

Firestore is unavailable. Wait and retry, or contact support.
Auth

Signed in or signed out. Sign in to load private data.
Last Sync

Timestamp of the most recent saved run.

Legal

Open the current EULA, Privacy Policy, Data Management Policy, and Cryptography & Data Security Policy from the Security page.

View EULA View Privacy Policy View Data Management Policy View Cryptography Policy

Member Access

Assign each member to Core, Advanced, or Ultimate access.

Checking role...

Admin tools are restricted to authorized admin users.

New Member Email

Access Plan

Note (optional)

Create new accounts here. Use row Edit below for existing members.

Email	UID	Plan	Enabled	Note	Invite Status	Status	Updated By	Actions
Loading member access...

Plan Matrix

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Choose what each plan can access. Changes apply to all members on that plan. Dashboard, Search, Settings, Security, and How To stay available for member self-service and account recovery.

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Security Policy

Loading policy...

Controls 2FA rollout and enforcement by role/plan.

Enable TOTP rollout Require MFA for admins

Require MFA for plans: Core Advanced Ultimate

TOTP provider status: Checking...

App Check client: Checking...

How To

Open any section for exact step-by-step instructions.

Exact labels Start to finish QuickBooks ready

Core Workflow

Dashboard

Click "Dashboard" in the top navigation.
If you see any "Sign in to..." messages, sign in first.
Read each status pill (Purchase, Marketplace, QuickBooks) to confirm connections.
Scan the overview cards to see totals, missing charges, and tags.
Use action buttons like "Open Purchase Recon" or "Open Marketplace" to jump to that workflow.

Purchase Recon

Click "Purchase Recon" in the top navigation.
In Source, choose "Upload file" or "QuickBooks." If QuickBooks, click "Load from QuickBooks."
Upload "Open Purchase Orders (CSV or XLSX)" and set "Header Row # (optional)" if needed.
Upload "Credit Card Charges (CSV or XLSX)" and set "Header Row # (optional)" if needed.
In "Purchase Quick Map," set Merchant, Order Date, Amount, and PO Number (use "Auto" to guess).
In "Charges Quick Map," set Merchant, Date, and Amount (use "Auto" to guess).
Expand Merchant Review if it appears and you need to link similar names.
Click "Run Purchase Match."
Review results and use "Download purchase missing (CSV)" or "Download filtered (CSV)" as needed.

Marketplace Recon

Click "Marketplace Recon" in the top navigation.
Choose "Upload file" or "QuickBooks" for the QuickBooks source. If QuickBooks, click "Load from QuickBooks."
Upload "Marketplace Payout (CSV or XLSX)" and set "Header Row # (optional)" if needed.
Map QuickBooks columns: "External reference (P.O. Number)," "Invoice number (Num)," "Open balance," and "Invoice date (optional)."
Map Marketplace columns: "Order number," "Payout amount," "Sale date (optional)," and "Event date (optional)."
Enter a value in "Run label (required)."
Click "Run Marketplace Match."
Apply tags to issues, then click "Download Results (CSV)."

Bill Recon

Click "Bill Recon" in the top navigation.
If the status pill says "QuickBooks: Not connected," click "Connect to QuickBooks" and finish Intuit login.
Click "Refresh Bills" to load data. Filter using Bill Date Start/End and Search vendor or bill #.
Upload a workbook using "Upload workbook" or select "Saved Purchase Recon run" and click "Load run."
Map fields: "Map to Bill # (Doc #)" and "Map to Open Balance."
Select matched rows (use "Select all matched" if needed).
Choose "Payment account" and "Payment date," then fill "Reference #" and "Memo."
Click "Pay selected bills."
Click "Download import log" to save a record of payments.

Invoice Recon

Click "Invoice Recon" in the top navigation.
If the status pill says "QuickBooks: Not connected," click "Connect to QuickBooks."
Click "Refresh Invoices." Filter using Invoice Date Start/End and Search customer or invoice #.
Load a saved run (dropdown + "Load run") or upload a Marketplace CSV.
Map fields: "Map to Invoice #" and "Map to Open Balance."
Choose "Deposit account," "Payment method," "Payment date," "Reference #," and "Memo."
Select matched rows and click "Record payments."
Click "Download invoice log" to save the record.

Import

Click "Import" in the top navigation.
For Bill Import: upload a file in "QuickBooks bill import," then click "Map columns."
Step through the wizard (Header, Addresses, Line Items, Custom Fields).
Fix rows marked Error or Review until they show Ready.
Click "Import ready bills" and monitor progress.
For Invoice Import: upload a file in "QuickBooks invoice import," then click "Map columns."
Step through the wizard and choose Product/Service if required.
Click "Import ready invoices" and download logs/errors.

QuickBooks Connection

Open Bill Recon, Invoice Recon, or Import from the QuickBooks menu in top navigation.
Click "Connect to QuickBooks" in the pane header and complete Intuit login.
Confirm the connected company name appears in the status pill.
Reconnect from the same header controls if you need to switch companies.
Go back to Bill Recon, Invoice Recon, or Import using the same connection.

Utilities

Search

Click "Search" in the top navigation.
Type an invoice number, order number, PO, or merchant name.
Press Enter or click "Spotlight."
Click a result to jump to that workflow.

Settings

Click "Settings" in the top navigation.
Adjust "Hue" and "Row tint %" to change accents and table shading.
Pick styles for Table, Table Header, Dashboard, Hero strip, Input, Input text, Text, Pill BG, and Card.
Toggle any diagnostics/visibility options you need.
Click "Reset to defaults" to undo changes. Admins can open "View Changelog" from the Admin page for release updates.

Contracts

Click "Contracts" in the top navigation.
Fill Contract name, Vendor, Contact email, PO reference.
Add Start date, Term length, Monthly amount, Payments made, Seats, and Season seats.
Add Notes and click "Save Contract."
Review the contracts table for next payments and expirations.

Downloads

Click "Downloads" in the top navigation.
Pick a run from the dropdown in the module you want.
Click "Download CSV."
Use "Delete Run" or "Delete All Runs" if cleanup is needed.

Tracking Modules

Season Seats

Click "Season Seats" in the top navigation.
Fill Team/Venue and the seat block details (Section, Row, Seat numbers, Seat count).
Enter Monthly Due, Total Due, Payment method, PO numbers, Contact email, and Address.
Click "Add Block" to add the seat block.
Click "Save Season Seats" and review totals and next invoice dates.

Canceled Events

Click "Canceled Events" in the top navigation.
Drag & drop a CSV/XLSX into the upload zone or click to browse.
Or fill the manual form: Purchase date, Event, Vendor, Amount, Credit card, Refund received, PO #.
Click "Save Event."
Review refund insights and click "Export Insights" if needed.

Marketplace Tags

Tag payouts during Marketplace Recon.
Open "Marketplace Tags" to review totals and tag rows.
In Discord Alerts, paste a Webhook URL and click "Save."
Repeat in Slack Alerts if needed, and keep "Auto-push" enabled.
Click "Download CSV" when available.

Marketplace Terms

Click "Marketplace Terms" in the top navigation.
Upload a CSV/XLSX using "Select File" or drag & drop into the drop zone.
Or fill the form fields: Marketplace, POS, Payment Terms, Seller Fee, Rep Name, Rep Email, Notes.
Click "Save Term" to add it to the table.
Update entries when terms change.

Purchase Missing Charges

Click "Purchase Missing Charges" in the top navigation.
Review totals and the missing charges list.
To add a charge, fill Merchant, Charge date, and Amount.
Click "Add Charge" to save it.
Click "Download Missing CSV" or configure Discord/Slack alerts.

Credit Card Tracker

Click "Credit Card Tracker" in the top navigation.
Enter Card name, Owner, Statement balance, Current balance, and Credit limit.
Set Payment terms, Closing date, Due date, Next statement date, and Last payment date.
Add Payment Notes, Reward Notes, and Autopay Notes.
Click "Save Card" to update totals and tables.

Marketplace Recon Tags

Tag payouts in Marketplace recon to track them here.

Tagged Payouts

0

Mutual Cancellation

0

Event Canceled

0

Penalties

0

Discord Alerts

Auto-push new marketplace tags to your webhook.

Webhook URL Auto-push new marketplace tags

Tag	Order #	Invoice	Status	Payout	Updated	Action
No tagged payouts yet.

Marketplace Recon Downloads

Sign in to view saved runs.

Source: — · Saved: —

Shows up to 10,000 saved runs in Firestore.

Purchase Recon Downloads

Sign in to view saved Purchase Recon runs.

Source: — · Saved: —

Filters Purchase Recon runs stored in Firestore.

Bill Recon Downloads

Sign in to view saved bill recon runs.

Source: — · Saved: —

Tracks bill payment runs saved from Bill Recon.

Invoice Recon Downloads

Sign in to view saved invoice recon runs.

Source: — · Saved: —

Tracks invoice payment runs saved from Invoice Recon.

Bill Import Downloads

Sign in to view saved bill imports.

Source: — · Saved: —

Tracks saved bill import results.

Invoice Import Downloads

Sign in to view saved invoice imports.

Source: — · Saved: —

Tracks saved invoice import results.

Purchase Recon - Missing Charges

Sign in to view Purchase Recon missing charges.

Open Items

0

Total Exposure

$0.00

Merchants

0

Last Added

-

Manual entry

Add a missing charge and trigger alerts right away.

Discord Alerts

Auto-push new missing charges to your webhook.

Webhook URL Auto-push new missing charges

Merchant	Amount	Charge Date	Added	Action
Sign in to view Purchase Recon missing charges.

Marketplace Terms

Sign in to manage marketplace terms.

Drag & drop a CSV/XLSX with your marketplace payment terms, or browse for a file.

Expected headers: Marketplace, POS, Payment Terms, Seller Fee, Rep Name, Rep Email, Notes.

Marketplace	POS	Payment Terms	Seller Fee	Rep	Contact	Notes	Actions
Sign in to view marketplace terms.

Contracts Overview

Sign in to manage contracts.

Monthly Obligation

$0.00

Remaining Value

$0.00

Next Expiration

-

Next Payment

-

Contract	Monthly Amount	Progress	Next Payment	Start Date	Projected End	Total Value	Actions
Sign in to view contracts.

Source Upload file

Last updated —

Source

Open Purchase Orders (CSV or XLSX)

Header Row # (optional)

Credit Card Charges (CSV or XLSX)

Header Row # (optional)

Purchase Quick Map - Required & Optional

Merchant

Order Date

Amount

PO Number

Required columns only in output

Purchase file preview (first 5 rows)

Charges Quick Map - Required

Merchant

Date

Amount

Charges file preview (first 5 rows)

Run label

Date tolerance (days)

Amount tolerance (dollars)

Marketplace mode joins a marketplace payout export to your QuickBooks open invoice list using the external reference (P.O./Order Number), then compares payout vs. open balance.

Source Upload file

Last updated —

Source

QuickBooks Open Invoices (CSV or XLSX)

Header Row # (optional)

Payout source

Marketplace Payout (CSV or XLSX)

Header Row # (optional)

QuickBooks columns

External reference (P.O. Number)

Invoice number (Num)

Open balance

Invoice date (optional)

QuickBooks preview (first 5 rows)

Marketplace columns

Order number

Payout amount

Sale date (optional)

Event date (optional)

Marketplace preview (first 5 rows)

Processing...

Marketplace Sync

Connect TickPick, Vivid, or GoTickets once, pull payout batches directly from the API, and save normalized batches that Marketplace Recon can load without a CSV.

Mode Manual sync

Connector TickPick + Vivid + GoTickets

Output Saved payout batches

TickPick runs from inside its card, Vivid uses a date range that saves one Ticket Recon batch per returned payment id, and GoTickets splits one payments response into one saved batch per payment id.

Saved batches

Each manual sync saves a normalized payout batch for later review and Marketplace Recon loading, with the newest batch dates shown first.

Marketplace	Source	Date range	Rows	Total payout	Status	Synced at	Actions
No synced batches yet.

Batch preview

Select a saved batch to preview its normalized rows.

Order	Event	Purchase date	Event date	Payout	Status
Select a saved batch to preview rows.

Bill Recon

Connect to QuickBooks, compare your Purchase Recon workbook, and mark bills paid.

Source QuickBooks

Last updated --

QuickBooks: Not connected

** After a full load, this list stays in place until you click Refresh Bills. **

Bill picker

Filter open QuickBooks bills by bill date, then choose which ones to mark paid.

Vendor	Bill # (Doc #)	Bill Date	Open Balance
Connect to QuickBooks to load bills.

Connect to QuickBooks to load bills.

Workbook comparison

Upload the latest Purchase Recon workbook to compare vendor and bill numbers against QuickBooks.

Saved Purchase Recon run

Map to Bill # (Doc #)

Map to Open Balance

Amount tolerance ($)

Match on

Bill # (Doc #) Open Balance (tolerance) Default: Bill # and Open Balance enabled.

Show columns

Upload a workbook to generate comparison results.

No comparison data yet.

Payment account

Payment date

Payment mode

Reference #

Memo

Paid bills (this session)

No bills paid yet.

Vendor	Bill # (Doc #)	Bill Date	Paid Amount	Status
No bills paid yet.

Invoice Recon

Connect to QuickBooks, compare marketplace payouts to open invoices, and record payments.

Source QuickBooks

Last updated --

QuickBooks: Not connected

** After a full load, this list stays in place until you click Refresh Invoices. **

Invoice picker

Filter open QuickBooks invoices by invoice date, then choose which ones to mark paid.

Customer	Invoice	Invoice Date	Open Balance
Connect to QuickBooks to load invoices.

Connect to QuickBooks to load invoices.

Source data

Use a saved Marketplace run or upload a Marketplace CSV export.

Saved run

Marketplace CSV

Map to Invoice #

Map to Open Balance

Amount tolerance ($)

Match on

Invoice # Amount (tolerance) Default: all matching rules enabled.

Show columns

Load a saved run or upload a CSV to generate comparison results.

No comparison data yet.

Deposit account

Payment method

Payment date

Reference #

Memo

Import

Upload bill and invoice import files to create QuickBooks transactions on demand.

Connect to QuickBooks to enable imports.

QuickBooks: Not connected

QuickBooks bill import

Upload a bill import file and create bills on demand in QuickBooks.

Auto-mapped columns: Vendor, Ref #, Transaction Date, Bill Due, Items Qty, Items Cost, Line Description (from Memo column). Product/Service is selected above.

Upload a file to stage bills for import.

Mapping: 0 mapped

Product/Service

1. Header 2. Vendor 3. Line Items 4. Custom Fields

Filter:

No import data yet.

QuickBooks invoice import

Upload an invoice import file and create invoices on demand in QuickBooks.

Auto-mapped columns: Customer, Ref # / Invoice #, Transaction Date, Due Date, PO Number, Memo, Quantity, Unit Price, Line Description (from Memo column).

Upload a file to stage invoices for import.

Mapping: 0 mapped

Product/Service

1. Header 2. Addresses 3. Line Items 4. Custom Fields

Filter:

No import data yet.

Recon File Templates

Download template files for each upload step.

Purchase Recon

Use these two files for purchase source uploads.

Unpaid Bills Template Credit Card Charges Template

Marketplace Recon

Use these two files for marketplace match uploads.

Marketplace Payout Template QB Open Invoices Template

Bill Recon

Use this format for the workbook comparison upload.

Bill Recon Workbook Template

Invoice Recon

Use this format for the payout source upload.

Invoice Recon Source Template

Import

Use these workbook templates for QuickBooks bill and invoice imports.

Import Bills Template Import Invoices Template

CSV templates are header-only. Import templates are provided as ready-to-fill Excel workbooks.

Global Search

Find runs, invoices, merchants, missing charges, and activity.

Enter an invoice or order number to see recent matches across the dashboard.

Ticket Recon

Precision Reconciliation, End to End!

Security and confidentiality built in.

Plan Tiers and Pricing

Core

Advanced

Ultimate

Book a Ticket Recon demo

Pick a time that works for your team.

Ticket Recon • Est. 2025

Purchase Quick Map - Required & Optional

Charges Quick Map - Required

Merchant Review

Marketplace comparison